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Pipe Center launches total support package for FM companies

6 May 2014

Pipe Center has launched a new ‘total support package’ for FM service providers, to streamline equipment sourcing and help reduce their costs in this increasingly competitive sector.

The service gives FM companies a single point of contact across all product categories, improving communication and speed of response to both planned and reactive maintenance.

In addition, by pooling an FM company’s buying power across several product areas, the support package can reduce equipment purchase costs by around 5 per cent. Given the scale of typical FM budgets, this translates into substantial savings.

It includes a monthly report on all products and services supplied, giving total transparency and streamlining account administration. This covers reporting on refrigerant gas usage and cylinder tracking, ensuring that FM providers comply with the legal requirements of the F-Gas Regulation.

Regular weekly OTIF (On Time, In Full) reports give customers a quantitative measure of service delivery, which can be used by FM companies to support their own KPI commitments agreed with clients.

The support package includes consultancy on forthcoming changes in legislation and technical standards impacting FM providers and their customers.
Andy McEwan, Pipe Center and Climate Center’s commercial director, said: “The FM market is expanding, with providers increasingly providing integrated solutions and bundled services. This means additional complexity for companies in terms of managing suppliers across a growing range of product categories.

“Our new total support package greatly simplifies this for FM companies, with a single point of contact for all products and specialist support on equipment application.”

The FM market is predicted to grow by 2per cent a year in real terms over the next five years, driven by the continuing trend towards outsourcing, according to market analyst MCi.

Growth in the FM market is being accompanied by sharpened competition among providers, as major clients – often with national estates – demand ‘more for less’. Price competition has been increased by recent cuts in the public sector.
Andy McEwan: “We are already working with a number of major FM companies. As a result of pooled buying power and streamlined admin, we are saving them significant costs and delivering improvements in the efficiency of their operations.

“We have also been able to advise them of important changes in the pipeline in relation to the phase-out of refrigerants, and are providing support on a replacement programme to ensure continuity of service.”

For more information contact:

Nicola Toulson
Wolseley UK
Tel:  +44 1926 705435
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