GEA Process Engineering UK provides automation support service to industry throughout the UK
30/09/2013 GEA Process Engineering Pty Ltd
GEA Process Engineering Ltd recently appointed Automation Service Manager, David Wilkinson to develop a new service team to support GEA Automation and other proprietary control systems throughout the UK.Industry feedback has been very positive in response to the new service. In offering a one-stop 24-hour support to manufacturing businesses, customers have been able to out-source their needs, as opposed to running their own in-house support team. The service has successfully proven itself to be popular with production and engineering managers, and manufacturers across the UK. GEA backs up the automation support with a comprehensive process consultation service that marries the company's automation expertise and process design experience to ensure maximum productivity and efficiency.
Over many years GEA Process Engineering has supplied a wide range of market sectors. However it is in the dairy, juice, beverage, brewing and distilling markets that the company enjoys its most significant market share. "We have built a strong reputation for excellent service that is greatly appreciated by our customers," David said when describing the service's benefits. "Customers benefit greatly from our ability to combine the expertise of liquid processing with automation control skills."
During their support visits GEA Engineers work closely with customers to integrate their engineering information using the latest GEA Assist technology. GEA Assist enables the GEA engineers to save time as it centrally stores all needed documentation relating to the supported system, whether that be PLC backups, IO diagrams, P&ID's or Functional design specification documents. The results of each maintenance visit are also stored on this system or emailed to the customer allowing them to keep easy track of all maintenance activities. This ensures that all engineering information about the plant is kept in an easily retrievable central source. "We spend a lot of time learning about each site at the start of the contract," explained David. "By learning about the automation application on site and how it interacts, we can apply our knowledge to build a detailed knowhow of how a site works. In many cases our engineer has to be more familiar with these aspects than the staff based on site." All contract customers are given access to GEA Assist as an added value service.
The GEA Automation Support service offers flexible options from remote-only access Monday to Friday up to remote and physical response around the clock. This fast-response service, coupled with the information held through GEA Assist, allows the GEA engineers to build up their knowledge of every plant, and through their experience and expertise, improve a plant's productivity and reduce its down time at a fraction of the cost of local automation companies. "Because we know more about each plant, we can handle call outs faster, cheaper and more effectively," said David.
Since David's appointment last January, the new service has matured and become popular with users of GEA Automation. "The service includes support for equipment from all the major automation vendors," said David. "Having that level of flexibility means that we provide a totally unbiased service to customers offering them the solution that meets their production needs and best suits their budget."
For more information, please contact:
David Wilkinson
Automation Service Manager
GEA Process Engineering Ltd, UK
Tel: +44 1925 251983
Email: David.Wilkinson2@gea.com
Web: www.gea.com
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