JANE INGHAM JOINS YAMATO TO STRENGTHEN CUSTOMER CARE
03/02/2017 Yamato Scale Dataweigh (UK)
Following its recent move to new premises in Leeds, weighing equipment manufacturer Yamato has strengthened its customer support team with a key new appointment.Jane Ingham (pictured) has joined Yamato Dataweigh as customer service support manager. Her role will have an emphasis on maintaining and nurturing first class customer relationships.
One of Jane's roles will be to use Yamato's SAP system to better manage customer relationships and to improve overall customer care. She will follow up on Yamato's customer surveys. She will manage and control responses to develop optimum customer service management.
Jane will liaise with engineers and keep in regular contact with customers who have new installations. In the rare event of a problem she will identify what precisely the customer is unhappy about and what Yamato can do to fix it.
Good technical knowledge and a range of experience in sales and service gained from her previous role in pharmaceutical sales makes Jane ideally suited for an engineering support role.
She said: "The key to good customer service is building good relationships with our customers. Part of my role is to promote a positive, helpful and friendly environment to ensure they have a good impression of Yamato and its checkweighers, multiheadweighers and other machinery.
"Our team strives to ensure that we provide the best customer service by taking the time to find out customers' expectations. We follow up on both positive and negative feedback we receive and use that to continuously look for ways to improve the level of customer service we deliver."
Commenting on Jane's appointment, Yamato commercial operations manager Andrea Spencer said: "We are delighted to welcome Jane to the Yamato team. She brings a wealth of experience in customer service, sales and technical support with her.
"Jane is proactive and fully understands our customers' needs. She will really drive service and customer support by following up on sales and engineers' visits.
"She will be assisting the service team in developing strong relationships with our customers. She will help to us ensure that we are meeting their expectations through gathering information to assess their needs and developing internal strategies for meeting them.
"Jane will also be helping to measure service delivery through surveys and other feedback and then acting on that feedback to further improve service delivery."
In her spare time Jane, who is Rotherham born and bred, sings in a rock choir which performs classic rock songs in shopping centres and other public venues across Yorkshire.
"When I'm not working, or singing I am kept very busy by my three grandchildren so there's never a dull moment," Jane said.
For more information, please contact:
Andrea Spencer
Commercial and Marketing Manager
Yamato Scale Dataweigh (UK)
Tel: 0113 322 1546
Email: andrea.spencer@yamatoscale.co.uk
Web: www.yamatoscale.co.uk
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