Launch of new Chiller Service website targets parts sourcing and champions 'the user experience'
23/07/2013 ICS Cool Energy Ltd
www.icschillerservice.co.ukICS Cool Energy Ltd has launched a modern, responsive website that offers a variety of new features in a bid to welcome a new era of comprehensive online customer service. The website uniquely utilises e-commerce functionality, providing long-standing partners with additional abilities to browse, search and submit orders for chiller parts without directly requiring payment - serving as a 24/7 point of reference and negating the laborious task of having to source parts on a job by job basis. The site serves as a centralised hub of information, offering industry news, case studies and easily downloadable data sheets, taking a proactive approach to chiller maintenance and helping to keep businesses moving in the face of breakdowns or delays in production.
Sean Mullins, Digital Marketing Manager at ICS Cool Energy says: "In a complex and intricate industry where time is often limited, it's important that our customers can access and find what they are looking for easily and quickly - whether that be at their desk, on the phone or via a tablet device. The new site was built with this consideration in mind and has placed the users' experience to the forefront. The responsiveness allows for optimal usage and the e-commerce functionality allows for a vast range of products and to be easily searched for, allowing users to find part names, numbers and spec sheets in no time at all."
Visitors to the site will be able to discover:
· A variety of TAEevo chiller parts and detailed part specifications
· A range of Glycol based secondary refrigerants to meet site requirements
· How ICS improve the reliability and efficiency of equipment by offering planned maintenance
· How ICS can provide emergency breakdown and out of hours support in a time of crisis
The new site features downloadable specifications for parts and chiller equipment, sorted into user-friendly categories by product type to eliminate confusion for the user and make the ordering and quotation process much simpler. The site also details individual service contracts and extended warrantee packages, ensuring that any situation or circumstance is covered by providing a complete range of maintenance and repair solutions including an out of hours emergency service, after-sales support, glycol distribution, annual maintenance contracts, parts sourcing and detailed contingency planning.
The news section of the website provides information on topical items such as R22, the ozone depleting refrigerant; and TM44, the mandatory inspection of air conditioning equipment in all buildings.
ICS Service is a network dedicated to continual maintenance and support of air conditioning, refrigeration, process cooling and tool heater/thermoregulating equipment.
To find out more about ICS Chiller Service, please visit www.icschillerservice.co.uk
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