Peak-Ryzex expands managed mobility services with opening of purpose-built centre
20/08/2013 Peak-Ryzex
New centre built to accommodate the growing demand in managed mobility services that help businesses deploy, manage, administer and support their mobile solutionsChippenham, 16th August 2013 - Mobile solutions company Peak-Ryzex has announced the completed construction of its purpose-built Managed Services Centre at the company's 1,548 sq. m. Chippenham, UK facility.
With its growing reputation for providing managed mobility services for over 20 years, this latest investment helps Peak-Ryzex to meet growing demand for managed mobility services in the enterprise. As customers extend their mobile working, increased resources are being required to support a wide variety of mobile devices, operating systems, applications and connectivity options.
The Managed Services Centre has been underpinned by investments in new systems that enable complete end-to-end mobility management. For support outside of Europe, Peak-Ryzex North America has a MSC in Bellingham, Washington and in addition, satellite operations in Dover, New Hampshire, Columbia, Maryland, and Scarborough, Canada.
"The company invested in its purpose-built Managed Services Centre to meet increasing customer needs in the areas of corporate mobility strategy development, execution and support other market trends such as bring your own device (BYOD), mobile application and device management, and the need for reporting and analytics to improve decision making all have contributed to expanding our capabilities," said Ross Young, CEO of Peak-Ryzex.
"Our expanded Managed Services Centre provides our customers the option of outsourcing management of their mobile solution support to Peak-Ryzex, allowing customers to improve internal staffing flexibility and reduce the total cost of ownership of supporting mobile devices company-wide," added Young.
The UK-based Managed Services Centre supports the Peak-Ryzex end-to-end solution that can be grouped into the following categories; including Deployment (procurement, staging, configuration), Help Desk Support (mobile device, operating system, application, connectivity), Depot Management (spare pool, advanced exchange, depot repair), Mobile Device Management (remote troubleshooting and IT policy enforcement), and Reporting/Analytics (reporting, analysis, and process optimisation)
Peak-Ryzex has developed a five-phased methodology to help customers walk through the process of deploying and supporting mobile:
-€¢ Discovering customer's business needs and associated processes
-€¢ Advising on enterprise mobile strategy
-€¢ Deploying recommended solutions
-€¢ Managing all logistics and life cycle support tasks
-€¢ Mobile data analytics and optimisation
As part of the Managed Service Centre service, Peak-Ryzex collects and analyses mobile related data across a business and translates this into actionable information that enables customers to quickly respond to critical issues, resolve customer issues in the field and drive customer satisfaction. This, for example, in the courier market might be used to pinpoint high rates of device downtime at specific service locations reverting to DOP (delivery on paper) which could lead to financial penalties.
For further information, please contact Jessica Davies:
Peak-Ryzex, email: jessica.davies@peak-ryzex.com , phone: +44 (0) 1249 465 100 (Direct +44 (0) 1249 465 157) For more information on the new Peak-Ryzex, visit http://uk.peak-ryzex.com
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